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  • QBQ! The Question Behind the Question

  • Practicing Personal Accountability at Work and in Life
  • By: John G. Miller
  • Narrated by: John G. Miller
  • Length: 1 hr and 42 mins
  • 4.8 out of 5 stars (8 ratings)

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QBQ! The Question Behind the Question

By: John G. Miller
Narrated by: John G. Miller
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Summary

The lack of personal accountability is a problem that has resulted in an epidemic of blame, complaining, and procrastination. No organization or individual can achieve goals, compete in the marketplace, fulfill a vision, or develop people and teams without personal accountability.

John G. Miller believes that the troubles that plague organizations cannot be solved by pointing fingers and blaming others. Rather, the real solutions are found when each of us recognizes the power of personal accountability. In QBQ! The Question Behind the Question, Miller explains how negative, inappropriate questions like "why do we have to go through all this change?" and "who dropped the ball?" represent a lack of personal accountability. Conversely, when we ask better questions, QBQs, such as "what can I do to contribute?" or "how can I help solve the problem?" our lives and our organizations are transformed.

This remarkable and timely audiobook gives a practical method for putting personal accountability into daily action, with astonishing results: Problems are solved, internal barriers come down, service improves, teamwork grows, and people adapt to change more quickly. It is an invaluable resource for anyone seeking to learn, grow, and change. Using this tool, each of us can add tremendous worth to our organizations and to our lives by eliminating blame, complaining, and procrastination.

©2004 QBQ, Inc. (P)2004 Penguin Audio

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  • Mitchell Evans
  • 01-03-15

Found it lacking

If you want to be a robot, this is the book for you. The message can be found in a million other self help books. What I did like about it, is its length. It was short and to the point. I wish other writers in this genre would follow suite.

9 people found this helpful

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Profile Image for Raphael
  • Raphael
  • 08-04-15

The power of a better question? Yes!

Story like, straightforward insights that will immediately help you start changing the way you think about daily questions. Questions and situations that might normally be frustrating-but now you will know how to more easily see the better question to be asking

6 people found this helpful

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  • c
  • 07-08-12

Additude Adjustment

Any additional comments?

This is now a mandatory read for all new hires at my company. Great for those who like to have a pity party.

6 people found this helpful

  • Overall
    5 out of 5 stars
Profile Image for Ed Stuteville
  • Ed Stuteville
  • 23-05-05

Absolutely profound ideas!

This book has all the knowledge needed to make any person or company turn around. As a corporate trainer, I have been preaching this sermon for years but like any other tool, the person reading it has to actually put the principles into practice.
Personal accountability simply means that we stop blaming others for our problems and start looking to ourselves for the answer. We ask "How" and "What" questions that contain the word "I". "What can I do?" "How can I change...." It does not matter who caused the problem, "I" am the key to the solution.

6 people found this helpful

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  • StampVamp
  • 05-05-17

Useful material but basic.

I already live by these principals. Good reminders, however lonely when the group that applies them is so limited in number.

4 people found this helpful

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    2 out of 5 stars
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  • Noemi G
  • 30-04-05

OK Read

I work at a telcom company that has been going through a financial scandal for the last 3 years. Our general counsel gave everyone in the legal department a copy of this book. I had my doubts about books like this after a former general counsel at a different company had all his lawyers read Who Moved My Cheese (a very silly, insulting not-useful book). Most of the attorneys I know (an all-knowing, all skeptical bunch) took something away from this book. We found it helpful. The gist of it seems to be something that my father, an artillery officer, always said. That is, to get problems solved, get to the "what" rather than the "who".

4 people found this helpful

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  • Leo
  • 25-01-12

Life Changing!

Would you recommend this audiobook to a friend? If so, why?

It's such a simple concept, but that which we never normally think about. It's so easy to place blame before examining ourselves, and John really puts personal accountability into perspective. This audiobook is very easy to listen to, and will definetely put you into thinking mode. His words will resonate in your mind, in everything you do, and will get you to start asking the right questions.

Which scene was your favorite?

I liked John's story of sitting down to grab a bite to eat and having one of the employees go out of his way to get John a Coke even though it isn't normally served at that restaurant.

3 people found this helpful

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  • Jon Shaffer
  • 24-07-19

Not a lot of substance

If you want to hear someone say over and over that the solution to everything is to ask yourself “what can I do?” than this book is for you. It’s not a bad question to ask, it just doesn’t make for a good book.

1 person found this helpful

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  • Rick
  • 28-05-19

I should have read this eons ago!

This is a great book! I wish I had read this years ago when it was first recommended to me; I'm pretty certain that I would have accomplished much more by now if I had read this then. I almost finished the whole thing in one sitting. It was easy to digest and the teachings are timeless. Two thumbs up!

1 person found this helpful

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Profile Image for Aloysia Loyd
  • Aloysia Loyd
  • 01-09-16

A must read for everyone - Especially me.

This is a great self help book. we live in a blame society. This helps one to reflect back to "What could I have done to have changed an outcome ? " or "What can I do to . . .?"

1 person found this helpful