We are currently experiencing high call volumes and wait times may be longer than expected. We’re sorry for the inconvenience and thank you for your patience. In order to connect as quickly as possible with an agent, please consider using our Chat option where we having agents ready and waiting to help. We encourage you to review our Help Centre for answers to many common questions.


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You can also view more options on the Help Centre.

Answers to common questions

To update your name, email or the password on your account, visit the Settings page on the Audible website.
If you did not receive your credit(s), your monthly membership charge may not have processed yet. To check the status of a membership charge, please visit your Membership History page on the Audible desktop site. Click here for more information.
Your purchased title may not be showing up in your Library because the purchase was not completed. Click here for troubleshooting steps and more information.
Once you purchase a title, you can listen to it using the Audible app for iOS and Android, or by visiting your library on the Audible website.

Customer service is available 24/7

Answer a few questions about the issue you are having and we'll get someone to help.

1. What can we help you with?

Membership
My Account
Listening
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Returns
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2. Tell us more

Did you know?

As an Audible member, there are many benefits of the Audible Premium Plus plan.
Learn more about the Benefits for each membership.
Note: Not all plans are available through third parties (e.g., Apple, O2 and Google Play subscriptions) at this time.
For additional assistance, please sign into your account and contact us using the options below.
With Audible Premium Plus you can enjoy access to the Plus Catalogue, plus 1 title per month from our selection of bestsellers and new releases - yours to keep.
Note: Not all plans are available through third parties (e.g., Apple, O2 and Google Play subscriptions) at this time.
Occasionally a special offer will appear where you can purchase additional credits at a discounted rate.
See Buy Credits for more information.
Audible Premium Plus monthly members can put their memberships on hold for up to 3 months.
See Pause Membership for more information.
You can switch plans at any time. Go to the Audible website by selecting one of the options below and choose between a Monthly or Annual plan.
See Switch Membership for more information.
Note: You cannot switch membership plans started in the iOS or Google Play apps.
Select the button below to change your password.
Enter the email address or mobile number associated with Amazon and Audible, then tap Continue.
See Reset my Password for more information.
Subscriptions can be removed from the Audible app on your device.
See Remove Subscriptions for more information.
To remove a credit card from the Audible website, go to the Payments page.
See Remove Payment Method for more information.
If you live in Australia or New Zealand and have an Audible.co.uk account, you are able to migrate your account to Audible.com.au.
See Transfer your Account for more information.
To permanently close your Audible and Amazon account and delete your data, go to the Close your Amazon Account page on Amazon.
See Close your Account for more information.
To request a copy of your Audible data, go to the Request My Data page on Amazon.
See Request My Data for more information.
To start listening:
  • Open your Audible app and tap Library.
  • Tap on a title to download it.
  • Tap on the title again to start listening.
See Listen to Audible on iOS or Listen to Audible on Android for more information. Happy Listening!
Listen on your device of choice. Go to How to Listen to learn more.
See Listen to Audible for more information. Happy Listening!
See Your Audible Library for more information.
Try deleting the downloaded title and re-downloading it to start playing.
If that doesn't work, see Playback Issues for more information.
For additional assistance, please sign into your account and contact us using the options below.
If you have questions about a charge, go to Your Orders or Membership History pages on your Audible account.
See Audible Charges for more information.
For additional assistance, please sign into your account and contact us using the options below.
If you are unable to sign in, call us at:
Toll free (United Kingdom): 0800 496 2455
International: + 44 203 356 6218 -- charges may apply.
Note: Please have the 9-digit code found on the Audible charge available when you contact us. E.g.: MB3TM39P0.
Adding or editing a credit card is easy! Go to Manage your credit cards page on the Audible website.
See Manage Payments for more information.
To view your Audible Membership Payment History, select the button below.
See Membership History for more information.
To view your Audible Orders History, select the button below.
See Purchase History for more information.
To return your title, go to your Purchase History page on the Audible website.
Choose the book you want return and select Return this title. Then, select Confirm.
See Return my Book for more information.
To check your refund, go to the Refund History page on your Audible account.
See Refund History for more information.
All returns must be made within 365 days of purchase. If you run into difficulties making a return, use one of the options below to contact us and our team will be happy to help.
See Return Policy for more information.
Select the button below and follow the on-screen instructions to cancel:
See Cancel Membership for more information.
For additional assistance, please sign into your account and contact us using the options below.
  • Credits received from a membership started on the Audible website will be canceled upon membership cancellation.
  • Extra credits purchased on the Audible website will be canceled upon membership cancellation.
  • Credits received from an Audible Google Play membership or an Audible iOS app membership are not subject to Audible's rollover limit and will remain in your account after cancellation.
  • Extra credits purchased in the Audible Google Play app or the Audible iOS app are not subject to Audible's rollover limit and will remain in your account after cancellation.
A few recommendations on how you can use those Credits.
Yes. Any titles you purchase with a credit or credit card are yours to keep forever.
See Do I Keep My Titles for more information.
Talk with Audible Customer Service, our Agents are here to assist 24/7.
Note: Please select Sweden from the drop-down menu on the next screen to contact us directly. You can call us toll free from Sweden using this number: 0200 330 982.
Audible offers a variety of gift options. You can gift Audible to anyone, even if they're already a member.
See Gift a Membership or Gift a Title for more information.
We are always looking to improve your experience.
Have a great idea? Share it with us by signing in to your account and using the Email button below.
You can visit our Help Centre for answers to many common questions, or contact us using one of the options below.
Need to talk to us? Call us at:
Toll free (United Kingdom): 0800 496 2455
International: + 44 203 356 6218 -- charges may apply.
Need help signing in? Call us at:
Toll free (United Kingdom): 0800 496 2455
International: + 44 203 356 6218 -- charges may apply.

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