Showing results by author "John L Millar" in All Categories

Good customer service is the lifeblood of any business. You can offer promotions and slash prices to bring in as many new customers as you want, but unless you can get some of those customers to come back, your business won’t be profitable for long. Good customer service is all about bringing customers back.

Recruitment of the right people for the right reasons in the right roles for your team is so incredibly important, yet so often ignored or pushed to the rear. If you were to purchase a $50,000 piece of equipment for your business you wouldn’t do it on a whim or fancy. You would do your homework. You would find out all there is to know about the equipment and how it would best serve your business needs and goals. You would want to know everything about it. This is smart business thinking.

Time management is an essential skill for successful progress in all walks of life. We choose how we utilise our time. We can either allow time to control our activities or we can make time work for us by establishing priorities and schedules. Effective time management is about getting more done with your available time. Effective time management involves learning a number of vital skills.

We believe that for things to change permanently and for the better, you must change first. So here you will learn why you behave as you do and just as importantly come to understand why other people act and react the way they do. You will also learn what DISC really is and what it isn’t. You will learn how to apply these important principles in your recruitment and team management/development.

This is the core of it all, isn’t it? What’s the point of working yourself into a frenzy week in, week out when the financials are spiraling out of control? In this very important module we look at the ways in which business can gain control and undertake good financial management. If you want your business to grow profitably and reliably then this is a must-have module. Getting your finances in order is a mature and reasonable response to owning and operating a business.

The great belief in the ‘loyal customer’ who will stay with you for years and refer you to others and help out when times get tough and stand by you through thick and thin - is a myth! No client can afford to be so doggedly faithful. They have their costs and issues too. These days it’s all about how you can be loyal to them! Once you realize that and stop blaming your customers for your own ups and downs, you’ll go a long way towards accessing the right thought patterns that will see you through - in all economic climes.

Developing a loyal championship team that is willing to stand in the heat for you, win for you, follow you and rejoice with you is the result of directed, well-placed and guided intention and training. It doesn’t just happen. In fact look at a disjointed group of selfish employees who lazily hang about a workplace trying to get away with producing as little as possible and I’ll show you a team that lacks direction and leadership.

What keeps a huge multinational business like McDonald’s ticking over every day when they have to rely on the input of inexperienced teenagers? Systems! What keeps franchises ticking over? Systems! How do countries continue to operate with changes of government? Systems! If your systems are obsolete, nonexistent, and ineffective then so too will be your output and productivity.

If there are no clients from whom to generate income, there becomes little point in carrying on a business. We all know how important the generation of new clients can be. And we know too that outgoings spent on advertising can have hit-or-miss results. That’s why at More Profit Less Time, we dedicate serious time and energy to training our business owners in familiarizing themselves with the factors that generate more clients as opposed to actions that simply stimulate the bank accounts of advertisers.

When you’re busy running or managing a business, it’s easy to get caught up in the day-to-day tasks. You become myopic to the expectations, directions, and goals you’ve set, and they sit all too comfortably on the long finger of never ever. Rediscovering the basic fundamentals and skills that make a business tick has been a most productive, refreshing, and illuminating task for many of our clients.

Your salespeople are your lifeblood. You may not like it, but that’s the way it is, and they are also a breed unto themselves. They don’t function like the rest of us, and aren’t we glad about that! They have to be tough, negotiating, conciliatory, patient, driven, results-oriented, and bloody minded. If they were not so, they wouldn’t get the results we need. But are you getting the best out of them? We tend to respond to our sales staff in one of two ways.

In this important and informative module, discover the importance of these questions and how they apply to your business: What is leverage? Why does your business need it? What are the benefits of leverage? What are the basic principles of leverage? What are the benefits of leverage? Does it apply to my business? What tests and measures can I apply to get the cutting-edge advantage? How can I work smarter and not harder? How can I reclaim time from a busy schedule?