Today’s guest, Joleen Bingham, has developed an ascension model to help you retain staff by creating careers for them. Since implementing the model, Joleen’s staff retention has improved, and she has multiple team members earning over $100,000 a year.

In this episode of “Run a Profitable Gym,” host Mike Warkentin sits down with Joleen, a multi-gym owner and the leader of Two-Brain’s Tinker program for upper-level gym owners.

Joleen’s model begins with a consistent, structured hiring process that eliminates many staffing problems before they appear.

The onboarding stage features a clear checklist and standard operating procedures (SOPs) that document expectations, and the owner's values and vision for the gym are communicated.

Once a staff member has been onboarded, the model focuses on development, moving from basic to more complex skills. Owners also mentor team members to help them work in areas of passion.

The next step is growth and retention. Career Roadmaps are a huge focus here: They help staff members become leaders and stick around long term.

The final component is the exit: ensuring you have a strategy for when staff members eventually leave.

Tune in to hear Joleen’s full staff ascension plan and to get an exclusive look into Two-Brain’s resources for clients.

Links

Mentorship: Tinker/Stage 3

Gym Owners United

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1:55 - Mistakes and how to fix them

4:44 - Staff ascension template

19:16 - Growth and retention

25:51 - Decrease your turnover

31:41 - Take action with staffing