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Unreasonable Hospitality
- The Remarkable Power of Giving People More Than They Expect
- Narrated by: Will Guidara
- Length: 8 hrs and 37 mins
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Summary
Brought to you by Penguin.
Essential lessons in hospitality for every business, from the former co-owner of legendary restaurant Eleven Madison Park.
Will Guidara was twenty-six when he took the helm of Eleven Madison Park, a struggling two-star brasserie that had never quite lived up to its majestic room. Eleven years later, EMP was named the best restaurant in the world.
How did Guidara pull off this unprecedented transformation? Radical reinvention, a true partnership between the kitchen and the dining room—and memorable, over-the-top, bespoke hospitality. Guidara’s team surprised a family who had never seen snow with a magical sledding trip to Central Park after their dinner; they filled a private dining room with sand, complete with mai-tais and beach chairs, to console a couple with a cancelled vacation. And his hospitality extended beyond those dining at the restaurant to his own team, who learned to deliver praise and criticism with intention; why the answer to some of the most pernicious business dilemmas is to give more—not less; and the magic that can happen when a busser starts thinking like an owner.
Today, every business can choose to be a hospitality business—and we can all transform ordinary transactions into extraordinary experiences. Featuring sparkling stories of his journey through restaurants, with the industry’s most famous players like Daniel Boulud and Danny Meyer, Guidara urges us all to find the magic in what we do—for ourselves, the people we work with, and the people we serve.
What listeners say about Unreasonable Hospitality
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- Ana Bitanga Jukic
- 16-05-24
Love of the industry
I have been in hospitality industry for over two decades, and a lot of the things I have been struggling with have been so well articulated and resolved by reading this book. I loved it
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- Anonymous User
- 24-04-24
Fostering customer, employees and stakeholders feelgood - a marvellous opportunity
Thank you. It was a pleasure to listen! Seldom you want ensure you caught every sentense.
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- Anonymous User
- 23-02-24
Inspirational with fantastic storytelling!
I was recommended this book by some friends in the coffee industry who made this mandatory reading in their business. The title is inspirational whilst also being grounded in reality and how the ideas in the book can be applied, not just in business, but how it can lead you to be more compassionate to the people around you. Great read, well read by Will.
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- robin
- 25-03-24
An unexpected gem
I knew little about the book and the author when I decided to pick it up. I had noticed it in a brief scene on the TV show the bear and after reading the blurb decided to pre order.
Wills writing blew me away. What he has crafted is like three books in one; a touching autobiography, a behind the scenes look at the creation of one of the best restaurants in the world and a treatise on how to lead an organisation. All delivered through a voice as rich as warm butter.
One of the best books I’ve experienced
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- Kindle Customer
- 16-02-24
amazing book! well read!
amazing book! an absolute masterpiece, one every restaurateur should own. it strengthened my core belief in hospitality yet also changed my my vision towards it. very well done!
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- Paul Inskip
- 26-03-24
Unreasonably inspiring
Fantastic inspiring stories and inspiration for any businesses that serves. I came away brimming with ideas to do more and give more.
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- Rachel de Saxe
- 27-03-24
great story
Really enjoyed it. Super interesting story while lots of good lessons to be learned. also read in an easy way to follow and
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- Daniel D Murphy
- 01-03-24
more full stars for the collection
it's an awesome and thoughtful book from a man who's dedicated his career to being awsome and thoughtful. it's both inspiring and entertaining.
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- Tristan Roberts
- 18-02-24
inspirational and motivating
Some great ideas about how to go the extra mile, a little bit intimidated after reading it about how high the standard can be set and what is expected, but the process and journey of sheer dedication to constant improvement and deeply caring about making people feel cared for is inspirational
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- Kay
- 29-02-24
Read/listen at your own risk because you must be willing to change
Such an inspiring book that you cannot help but start the journey to be unreasonably excellent in whatever industry you are in as you intentionally connect with people. Well read by Will, such amazing stories, so many noteworthy points.
Side note: I had to go to YouTube and listen to the incredible humans mentioned in this book speak at the Welcome Conference.
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