Listen free for 30 days

Listen with offer

  • It’s All About CEX!

  • The Essential Guide to Customer and Employee Experience
  • By: Jason S. Bradshaw
  • Narrated by: Jason S. Bradshaw
  • Length: 3 hrs and 9 mins
  • 4.5 out of 5 stars (2 ratings)
Get this deal Try for £0.00
Offer ends May 1st, 2024 11:59PM GMT. Terms and conditions apply.
£7.99/month after 3 months. Renews automatically.
Pick 1 audiobook a month from our unmatched collection - including bestsellers and new releases.
Listen all you want to thousands of included audiobooks, Originals, celeb exclusives, and podcasts.
Access exclusive sales and deals.
£7.99/month after 30 days. Renews automatically. See here for eligibility.
Pick 1 audiobook a month from our unmatched collection - including bestsellers and new releases.
Listen all you want to thousands of included audiobooks, Originals, celeb exclusives, and podcasts.
Access exclusive sales and deals.
It’s All About CEX! cover art

It’s All About CEX!

By: Jason S. Bradshaw
Narrated by: Jason S. Bradshaw
Get this deal Try for £0.00

Pay £99p/month. After 3 months pay £7.99/month. Renews automatically. See terms for eligibility.

£7.99/month after 30 days. Renews automatically. See here for eligibility.

Buy Now for £11.99

Buy Now for £11.99

Pay using card ending in
Switch payment method
By completing your purchase, you agree to Audible's Conditions of Use and authorise Audible to charge your designated card or any other card on file. Please see our Privacy Notice, Cookies Notice and Interest-based Ads Notice.

Listeners also enjoyed...

 Customer Experience for Dummies cover art
I'll Be Back: How to Get Customers to Come Back Again & Again cover art
The Experience Mindset cover art
Ignore Your Customers (And They'll Go Away) cover art
Evergreen cover art
The Commitment Engine cover art
Bold cover art
The Experience Maker cover art
The Zappos Experience cover art
The Cult of the Customer cover art
#ADDAZERO cover art
From Impressed to Obsessed cover art
What Customers Hate cover art
The Zero in Formula cover art
Amaze Every Customer Every Time cover art
Peak cover art

Summary

Of all the things that can make or break your business, the most critical is experience. 

Great experiences inspire customers and employees to advocate for you, while bad ones do the opposite. It sounds obvious, but so many companies fail because they don’t think this essential factor is important to their bottom line. 

It’s All About CEX! breaks experience down into its core components - success, ease, and connection - and shows you how to get the most mileage out of each one. Containing long-term strategies as well as immediate action items, this book will teach you how to: 

  • Make everybody feel genuinely appreciated 
  • Personalize your customer service 
  • Discover your employees’ untapped potential 
  • And more 

You have the ability to improve people’s lives. 

It’s All About CEX! reveals how to generate positive experiences for your customers and employees, win their loyalty, and maximize your profits in the process.
©2018 Jason S. Bradshaw (P)2019 Jason S. Bradshaw
Customer Service Workplace Culture
Show More Show Less

What listeners say about It’s All About CEX!

Average customer ratings
Overall
  • 4.5 out of 5 stars
  • 5 Stars
    1
  • 4 Stars
    1
  • 3 Stars
    0
  • 2 Stars
    0
  • 1 Stars
    0
Performance
  • 5 out of 5 stars
  • 5 Stars
    2
  • 4 Stars
    0
  • 3 Stars
    0
  • 2 Stars
    0
  • 1 Stars
    0
Story
  • 4 out of 5 stars
  • 5 Stars
    1
  • 4 Stars
    0
  • 3 Stars
    1
  • 2 Stars
    0
  • 1 Stars
    0

Reviews - Please select the tabs below to change the source of reviews.

Audible.co.uk reviews

Amazon reviews
Sort by:
Filter by:
  • Overall
    4 out of 5 stars
  • Performance
    5 out of 5 stars
  • Story
    3 out of 5 stars
Profile Image for dave

great as a short audiobook

really easy to listen to , light and re-affirming. So rather similar to listening to a favourite podcast, in this case on CX
but not for you if you really want to deep dive on the topic and looking for in-depth operational insight.

In this case the author is even more of an advocate on employee engagement, in order to deliver the best CX, than his peers in CX. Which certainly brought some new insights.

Shame about the title. I bought this book trying to ignore the gimmick of having 'CEX' in big capitals. I nearly didn't buy it because i thought it would be full of cheap gimmicks like the title. Unfortunately no reviews to help me on the decision. SO i took the leap. Happy to say the book does not reflect the cheap title.

An additional comment, an audiobook 3hrs 9 seconds on this huge topic should set your expectations on the detail you are going to get.

Report this

Something went wrong. Please try again in a few minutes.

You voted on this review!

You reported this review!