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Excellence Wins

A No-Nonsense Guide to Becoming the Best in a World of Compromise

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Excellence Wins

By: Horst Schulze, Dean Merrill - contributor
Narrated by: Michael Wagner
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About this listen

"Horst Schulze created a culture of service that should be a role model for all of us. By committing to the highest standards of professionalism - and creating the right systems to achieve them - he inspired thousands of people to embrace and embody the core ideal of sheer unadulterated excellence. Schulze now shares his story, and his methods, so that the rest of us can be uplifted and taught by the master himself." (Jim Collins, author of Good to Great, co-author of Built to Last)

"Horst Schulze's influence on my family and our business is undeniable. His approach to customer service revolutionized the hotel industry and set a high bar for all of us. His new book, Excellence Wins, weaves Horst's personal story with the practical wisdom he's gleaned from an incredible career of servant leadership. It's a must read for leaders and anyone passionate about serving people." (Dan Cathy, chairman and CEO, Chick-fil-A)

CEOs. Leaders without titles. Startups. Corporations. For-profits. Nonprofits.

It doesn't matter who you are or what you do - you want to become the best. You want to win, every time.

Horst Schulze knows how to win. In Excellence Wins, Schulze, in his absolute no-nonsense approach, shares the visionary and disruptive principles that have produced immense global successes over the course of his still-prolific 50-year career.

As the co-founder and former president of Ritz-Carlton Hotel Co., Schulze fearlessly led the company to unprecedented multi-billion dollar growth, setting the business vision and people-focused standards that made the Ritz-Carlton brand globally elite.

Schulze's principles are both versatile and utterly practical to leaders of every age, career stage, and industry. You don't need a powerful title or a line of direct reports - you have everything you need to use them right now.

If you're searching for the blueprint to beating the competition and out-performing everyone around you, look no further than Excellence Wins. Schulze pulls no punches as a masterful guide to becoming the very best in a world of routine compromise.

Unleash the disruptive power of your true potential, own your career trajectory, and experience the game-changing proof firsthand: Excellence Wins.

©2018 Horst Schulze and Dean Merrill (P)2018 Zondervan
Christian Living Christianity Customer Service Leadership Business Career Hotel
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What listeners say about Excellence Wins

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amazing

simple everyday tactics we often forget about.

great narrative. I have already written my daily start.

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Mind altering

This book has completely changed how I think and do everything in my day to day and business life.

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Great story and good wisdom

The bad reviews saying that this book is common sense may be for the simple reason that the persons didn’t read the full book. True, a lot of things are common sense for the service minded person or for a leader. But a lot of things are not common sense and definitely not common sense for most people. It’s a good read and has valuable information. I can greatly recommend this book.

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Great man, great ideals

Having worked in hospitality all my life I really enjoyed the book and the struggle for excellence. It should be a mandatory reading for all managers in the hospitality industry

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best book on excellence ever

This book blew me away; very principled, practical & well written. Micro AND macro focused.

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Informative & inspiring

Throughout the book I kept thinking to myself that the insights and values that Shultz espouses to be obvious and simply, yet so powerful, practical & helpful. His illustrations are really enjoyable and at times very moving emotionaly. I am planning to implement the principles in my organisation.

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wonderful!

I really enjoyed the entire book, it's full of interesting and motivating stories. I loved the explanation of Mr Schulze about the philosophy of Ladies and Gentlemen serving Ladies and Gentlemen, and it is definitely something, everyone should keep in mind in all sort of businesses. I absolutely recommend this book to everyone who wants to provide better customer and employee experience within its organization.

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