In this episode, Monica Hidalgo, Founding Partner of Volteo Digital, shares her insights on empowering businesses through digital transformation and the strategic partnership with ServiceNow. With over a decade of experience, Monica has played a pivotal role in establishing Volteo’s Global Delivery Center in Mexico, which evolved into a Center of Excellence, driving innovation and operational excellence across industries.

Beyond her professional achievements, Monica is the founder of Women Who Transform, an initiative aimed at uplifting women in technology through mentorship, workshops, and networking.

The Customer Connection Podcast helps you explore the implementation and adoption of the ServiceNow platform. This show is led by Customer Experience Expert and Director of Customer Creator and Workflows-Leading Practices, Jerry Campbell, and Portfolio Manager Shanna Grier.

Key highlights of the episode:

3:40 - Monica shares her childhood passion for traveling and how it shaped her curiosity about different cultures and human connections.

9:50 - Insights into Volteo’s NextGen Program, which trains individuals with no prior ServiceNow experience to address the talent scarcity in the ecosystem.

11:11 - How ServiceNow’s Impact Accelerators helped improve a customer’s CMDB health and guided another customer through a smooth platform upgrade.

13:31 - Monica discusses the rising importance of AI in digital transformation and how Volteo is leveraging it to automate processes and drive productivity.

15:30 - The Volteo-ServiceNow partnership: how it combines vertical expertise and platform innovations to deliver value and optimize customer outcomes.

To learn more about the implementation and adoption of the ServiceNow Platform, subscribe to the Customer Connection Podcast on Apple Podcasts or wherever you listen to podcasts. For feedback, please send an email to customerconnection@servicenow.com

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In this episode, Andy Baynes, former Apple, Next and Google Executive, and CEO and co-founder of GT Life Sciences, shares his journey from Silicon Valley innovator to leader in AI and data science.

We explore the challenges and opportunities of working with massive datasets, the critical need for robust data strategies, and how AI is reshaping healthcare—like democratising MRI access and improving early diagnoses. Andy also delves into the evolving role of design in AI, from intuitive user interfaces to choreographing seamless experiences across industries.

Discover how the fusion of data, design, and AI is driving transformative change in healthcare, technology, and beyond.

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In today’s episode, we celebrate the launch of a brand new, free-to-use product that will change the way developers work forever!

Topics

• 00:00 Welcome & Introductions
• 12:03 What Is ServiceNow Studio?
• 13:45 What About Legacy Studio?
• 14:43 Studio vs App Engine Studio
• 20:48 What Are Customers Saying About Studio?
• 26:06 Andrew’s Favorite Feature of Studio
• 28:35 When Will Studio Be on PDIs?
• 29:24 What Knowledge Content is Planned for Knowledge25?
• 31:07 A Break Point Exclusive!
• 32:29 Conclusion & Outro

Links

• Xanadu Content Calendar
• ServiceNow Studio Creator Toolbox

Check out the other ServiceNow podcasts

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