Ep 26 - Coaching Call #4 | Role Play at the Repair Shop?
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Ep 26 - Coaching Call #4 | Role Play at the Repair Shop?
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About this listen
In this episode, Matt challenges Mike to maximize his top-performing store without neglecting the fundamentals, like building stronger staff relationships. Ouch. That's what shop coaching is for, though! Sometimes, the toes need to get stepped on.
Learn more about how Tekmetric can change your shop HERE
Touch HERE to see what Turnkey Marketing can do for you and your shop
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00:00 Self-Reflection and Accountability
05:10 Streamlining Shop Management with Tekmetric
08:59 Streamlined Estimate Notification Service
10:11 Boosting Tire Sales Strategy
14:21 Manual Process Checklists внедрение
18:11 Professionalizing Customer Experience
22:00 Improving Listening in Relationships
23:12 "Balancing Work and Family"
28:54 Tekmetric Sales Tracking Insight
32:03 Understanding Sales Cycle Timing
36:01 Increasing Sales Through Advisor Practice
38:28 Efficient Client Follow-Up Strategy
42:58 "Enhancing Phone Skills for Sales"
44:28 "Never Write NVH Without Test Drive"
47:44 Revenue Goals and Projections
53:00 Understanding Business Break-Even Points
55:19 "Broadening Perspectives at Events"
57:41 "Reconsidering My Words"