• Ep. #118: Sentiment Management, NPS & Stopping Defective Customers

  • May 9 2024
  • Length: 9 mins
  • Podcast

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Ep. #118: Sentiment Management, NPS & Stopping Defective Customers

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  • Summary

  • In this episode, I touch on a few topics related to public perception, reputation management, and churn reduction. Specifically, I focus on how to combat negative reviews in the public domain by going above-and-beyond what other companies are doing (and what customers are used to). I also explain how to use cancellation reversals to stop defecting customers from leaving.

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    📖 𝗚𝗘𝗧 𝗠𝗬 𝗕𝗢𝗢𝗞: https://t.ly/ioHGR

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    🎓 𝗖𝗢𝗡𝗧𝗘𝗡𝗧 𝗖𝗔𝗣𝗜𝗧𝗔𝗟𝗜𝗦𝗧 𝗔𝗖𝗔𝗗𝗘𝗠𝗬: https://t.ly/u0Dk5

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    💼 𝗪𝗢𝗥𝗞 𝗪/ 𝗠𝗘: https://michaelbecker.org/services/

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    📲 𝗧𝗘𝗫𝗧 𝗠𝗘 𝗪/ 𝗤𝗨𝗘𝗦𝗧𝗜𝗢𝗡𝗦: +1 (978) 792-1466

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