Join me as we dive deep into the transformative landscape of the automotive industry with the visionary CEO and founder of Automotive Ventures, Steve Greenfield.

Contact: Steve Greenfield | steve@AutomotiveVentures.com | Book: The Future of Automotive Retail - https://a.co/d/f4tTHJ3

Steve takes us on a thrilling journey through the most pivotal era in automotive history, where innovation reigns supreme. Drawing from his wealth of experience and insights, we explore the pages of his captivating book as he unveils the secrets to surviving and thriving in this rapidly evolving industry.

With an expert eye on the horizon, Steve paints a vivid picture of what the future holds for automotive technology. From groundbreaking advancements to emerging trends, we discover the cutting-edge technologies that will shape the automotive landscape of tomorrow. But it's not just about technology; it's about adaptation. Steve shares invaluable advice on how traditional automotive retailers can pivot and remain relevant amidst shifting consumer preferences and the rise of disruptive technologies.

As we delve into the economic climate and market conditions, Steve provides strategic investment strategies that dealers can leverage to seize opportunities and navigate through challenges. We discuss the rise of electric vehicles and the advent of autonomous technology, uncovering the immense potential they hold and the hurdles that must be overcome for widespread adoption.

But it doesn't stop there. We explore the broader scope of mobility, technology, and key areas of innovation within the automotive industry. Steve's keen insights shed light on investment opportunities and the criteria he employs to evaluate their potential.

So, fasten your seatbelt and join us on this captivating episode as we embark on a thrilling expedition with Steve Greenfield, driven by innovation. Get ready to rev your engines and gain a front-row perspective on the future of automotive retail and the exciting possibilities that lie ahead!

Dealer Talk with Jen Suzuki Podcast |Jennifer@edealersolution.com | 800-625-1590 | edealersolutions.com

🔥Check out our sponsors!🔥

LotLinx.com is a VIN Management Platform that enables precision automotive retailing via /AI/ technologies that improves dealership profitability.

CallRevu.com is the leading automotive communications intelligence platform, offering call monitoring and call analysis, with technology optimized for sales, service (fixed ops) and marketing.

In this inspiring episode, we sit down with Brett Sutherlin, a remarkable entrepreneur and fellow Northwood University graduate, as he takes us on a journey through his career in the automotive industry and his path to building successful digital companies. Brett shares his background and experiences, highlighting how they shaped his entrepreneurial mindset.

As the owner of car dealerships and the founder of three digital companies, including the highly successful Fusion Zone Automotive, Brett delves into what inspired him to venture into software development and create a groundbreaking solution tailored for the automotive industry. He reveals how he identified the opportunity in the market and mustered the courage to pursue it.

Building a software company from scratch is no easy feat, and Brett openly discusses the challenges and adversities he faced during the early stages. He provides valuable insights into his problem-solving approach and how he overcame setbacks that ultimately led to breakthroughs for his business. Through his personal experiences, Brett emphasizes the importance of fostering a culture within a company that encourages adaptation and embraces core values and fundamentals.

Throughout the conversation, we explore the theme of handling adversity in business and the significance of staying innovative and forward-thinking. Brett shares practical advice on taking calculated risks and reveals the lessons he learned along the way that contributed to his overall success.

This episode is a must-listen for car dealers, managers, and professionals in the industry who face adversity and seek better ways to overcome challenges. Brett's entrepreneurial journey is a testament to the power of stepping out, identifying problems, and focusing on developing innovative solutions. Join us as we delve into his inspiring story and gain valuable insights into building an empire through perseverance, adaptability, and a forward-thinking mindset.

Dealer Talk with Jen Suzuki Podcast |Jennifer@edealersolution.com | 800-625-1590 | edealersolutions.com

🔥Check out our sponsors!🔥

CallRevu.com is the leading automotive communications intelligence platform, offering call monitoring and call analysis, with technology optimized for sales, service (fixed ops) and marketing.

LotLinx.com is a VIN Management Platform that enables precision automotive retailing via /AI/ technologies that improves dealership profitability.

This whole episode is a vibe! He’s genuine. He pushes limits. He uncovers his true self and unlocks his next level in life….all from just well, changing!

It's hard to embrace change and even the unknown. Not many are up for it! Do you feel like you are not meeting your potential sometimes and feel challenged to try something new? We get into it on a personal and professional level!

Meet Danny Zaslavsky, Co-Founder of tech company, VinCue. He's also a car dealer. He opens up on how and why he ventured into learning software! He exposes meaningful and impactful insights we can all gain from! This is an episode like no other I've done and it's one of my fav's!

"Run faster" is his motto - "Leaders should have vision, pace and do what they expect others to do! Get out there and make yourself uncomfortable and do things to help others without worrying about what's in it for me."

We talk:

✔️Identifying purpose

✔️Your why

✔️The people/partners in your life

✔️Experiencing pain can launch new thinking and new successes

✔️Ridding noise that takes up valuable time & space in your life

✔️Intentions

✔️Leadership

✔️Risk tolerance

Dealer Talk with Jen Suzuki Podcast |Jennifer@edealersolution.com | 800-625-1590 | edealersolutions.com

🔥Check out our sponsors!🔥

CallRevu.com is the leading automotive communications intelligence platform, offering call monitoring and call analysis, with technology optimized for sales, service (fixed ops) and marketing.

LotLinx.com is a VIN Management Platform that enables precision automotive retailing via /AI/ technologies that improves dealership profitability.

A lot of calls that come into a dealership are for the Service department. Sometimes calls are unanswered, hit a VM or go to the wrong department. All sorts of things can compromise the client experience! The worst is letting down current clients and new ones!

There are ways to confront and correct. We unlock the ways to get you there!

A second chance with a customer? Ohhhh yeah…here we go!

The question is…Did the call lead to business? It’s time to find out!

Over 50% of calls that go to VM do not reply back. This is just one moment that when confronted and corrected will save deals, loyal clients and improve CSI.

After Hours…what happens to these calls? There’s incredible data that will help you target opp’s and help you determine how to make a change that squashes these problems.

Ad spend - call tracking helps determine what’s working and where your money should be invested.

Ben Chodor opens about how dalerships can take advantage of the latest AI tech in call handling! Ask him yourself....benchoder@callrevu.com 🔥\

Dealer Talk with Jen Suzuki Podcast |Jennifer@edealersolution.com | 800-625-1590 | edealersolutions.com

🔥Check out our sponsors!🔥

LotLinx.com is a VIN Management Platform that enables precision automotive retailing via /AI/ technologies that improves dealership profitability.

CallRevu.com is the leading automotive communications intelligence platform, offering call monitoring and call analysis, with technology optimized for sales, service (fixed ops) and marketing.

Meet Chris Walsh, the President of Reynolds & Reynolds, who has over 37 years with this company! His journey to the top is just one small part of a big conversation on this episode!

Join us for an insightful episode as we explore the dynamic world of organizational change and innovation. In this episode, we delve into the strategies and leadership approach of a visionary president who is revolutionizing the traditional ways of thinking within the organization.

Discover how he is driving meaningful evolution, both in people and processes, to meet competitive challenges and ensure exceptional customer experiences. We explore the impact of change on internal teams, customer relationships, and the overall market landscape, particularly within a large organization like Reynolds, with over 4000 employees.

Gain valuable insights into navigating organizational growth and change, and learn how this approach is making a positive impact on customers, internal teams, and operational processes. Don't miss this engaging discussion on driving transformation and innovation in today's business environment.

About Reynolds & Reynolds:

Reynolds and Reynolds is a well-established company with a rich history in the automotive industry!

Reynolds and Reynolds is a prominent player in the automotive industry, providing a wide range of software, technology, and consulting services tailored to automotive retailers and manufacturers. The company offers comprehensive solutions for automotive retailing, including dealership management systems, customer relationship management, document services, and consulting, catering to the diverse needs of automotive businesses. With a history dating back to 1866, Reynolds and Reynolds boasts a long-standing presence in the automotive market, leveraging its extensive experience to provide innovative and effective solutions for its clients.

The company emphasizes innovation and technological advancement, continually developing and refining its products and services to meet the evolving demands of the automotive industry and its clients.

Reynolds and Reynolds prioritizes a customer-centric approach, aiming to deliver exceptional customer experiences and provide valuable support to automotive retailers and manufacturers, fostering long-term relationships based on trust and reliability.

Dealer Talk with Jen Suzuki Podcast |Jennifer@edealersolution.com | 800-625-1590 | edealersolutions.com

🔥Check out our sponsors!🔥

CallRevu.com is the leading automotive communications intelligence platform, offering call monitoring and call analysis, with technology optimized for sales, service (fixed ops) and marketing.

LotLinx.com is a VIN Management Platform that enables precision automotive retailing via /AI/ technologies that improves dealership profitability.

automotiveMastermind.com - An automated sales and marketing platform that empowers dealers to increase loyalty and close more deals by predicting who is ready to sell or buy, and communicating to them with proactive marketing.

Welcome back everyone! My esteemed guest, Daniel Govaer, General Manager and is the host of ASOTU podcast, The Wheelhouse.

In this episode, we dive deep into the world of automotive dealership management with a seasoned industry leader to uncover the crucial distinctions between customer loyalty and retention!

Join us as we unravel the misconception that loyalty and retention are synonymous, and explore the pivotal difference: while retention focuses on preventing customers from leaving, loyalty inspires enduring, meaningful relationships that extend beyond a single transaction.

DG sheds light on the strategies and practices necessary to cultivate genuine customer loyalty – emphasizing the importance of building strong, lasting connections with clients. We discuss how every interaction and engagement contributes to shaping customer sentiment, and how fostering memorable experiences is key to nurturing loyalty.

Furthermore, we delve into the significance of insulating your dealership from market fluctuations that can erode margins, and how authenticity at every touchpoint across all departments throughout the customer lifecycle is paramount in fostering loyalty.

Listeners are invited to contemplate their own customer communications and evaluate whether they truly resonate with building loyal clientele. We challenge the conventional approach to client interactions by posing the question: How can any salesperson call a client without remembering key details about them, despite multiple transactions? Are we simply going through the motions to retain customers, or are we genuinely approaching each individual with care and consideration to foster true loyalty?

Tune in to this thought-provoking episode to gain invaluable insights into cultivating customer loyalty in the automotive industry, and discover actionable strategies to create lasting, meaningful connections with your clientele.

Dealer Talk with Jen Suzuki Podcast |Jennifer@edealersolution.com | 800-625-1590 | edealersolutions.com

🔥Check out our sponsors!🔥

LotLinx.com is a VIN Management Platform that enables precision automotive retailing via /AI/ technologies that improves dealership profitability.

automotiveMastermind.com - An automated sales and marketing platform that empowers dealers to increase loyalty and close more deals by predicting who is ready to sell or buy, and communicating to them with proactive marketing.

CallRevu.com is the leading automotive communications intelligence platform, offering call monitoring and call analysis, with technology optimized for sales, service (fixed ops) and marketing.

🎧Tune in to our latest episode as I sit down with MC, the Business Development Manager of automotiveMastermind, a groundbreaking tool transforming the 🚘automotive industry. She gives a quick overview of Mastermind platform, delving into how it's reshaping the way car dealerships engage with their customers. Discover the inspiring journey behind the evolution of this innovative product!

During the interview, we delve into the intricacies of prospecting and staying in touch with clients using the software and we share invaluable best practices for lead lists and sales approaches. MC sheds light on the importance of prioritizing high-potential leads and reveals key features and strategies that can supercharge sales efforts. Uncover the secrets to identifying opportunities for higher conversion rates and boosting sales! 📈

MC offers a treasure trove of tips and tricks that sales professionals often overlook but which can significantly impact their ability to connect with customers and drive revenue. From leveraging data insights to enhancing the understanding of customer needs and preferences, learn how to adjust your sales approach more effectively. Don't miss this episode packed with actionable insights for anyone in the automotive sales industry!

👉Contact: Mary Catherine Watson aka MC - mc@automotivemastermind.com 👈

Dealer Talk with Jen Suzuki Podcast |Jennifer@edealersolution.com | 800-625-1590 | edealersolutions.com

🔥Check out our sponsors!🔥

automotiveMastermind.com - The automotive industry's trusted data and technology provider that anticipates customer needs and delivers a personalized experience. aM leverages predictive analytics to help dealers identify potential buyers and tailor their approach.

CallRevu.com is the leading automotive communications intelligence platform, offering call monitoring and call analysis, with technology optimized for sales, service (fixed ops) and marketing.

LotLinx.com is a VIN Management Platform that enables precision automotive retailing via /AI/ technologies that improves dealership profitability.

Janine Driver, Owner Lyin Tamer, President and Lead Instructor of the Body Language Institute, and The Today Show Contributor for 17 years now! She was trained as a lie detection expert for the ATF, FBI, and the CIA and is a New York Times bestselling author (You Say More Than You Think). Now she makes a powerful and incontrovertible declaration: You Can’t Lie to Me. Driver—who is known in professional circles as “the Lyin’ Tamer” and has demonstrated her world-renowned expertise on such programs as The Today Show, The Dr. Oz Show, Rachael Ray and Nancy Grace—now offers readers essential tools that will enable them to detect deceptions, recognize a liar, and ultimately improve their lives. Search up her Ted Talks or watch some of her educational videos on YouTube!

Janine Driver unveils the transformative potential of understanding the intricate relationship between words, nonverbal cues, and the art of persuasion in the realm of sales.

Join us as Janine shares her wealth of knowledge on decoding nonverbal communication to enhance sales effectiveness. Discover how mastering the nuances of body language and language patterns can empower sales professionals to detect deception, build trust, and close deals with unparalleled efficiency. Uncover the secrets to spotting liars, understanding customer signals, and fostering stronger connections that breed loyalty and advocacy.

Through our conversation, Janine unveils the strategic use of specific words and embedded commands that can revolutionize the sales process. Learn how simple linguistic cues like "actually," "because," and "I'm wondering" can be leveraged to influence and persuade, ultimately leading to more efficient, impactful sales interactions. By integrating these linguistic tools, sales professionals can increase emotional intelligence, decipher weak denials, and propel themselves toward achieving and surpassing their sales quotas.

Discover how decoding nonverbal cues and mastering influential language can enhance team communication, identify customer needs, and ultimately elevate the entire sales experience. Join us as we unlock the potential to increase trust, prevent unnecessary conflicts, and create a legion of loyal customers who become raving fans of your brand.

Tune in to this enlightening interview and unleash the power of words and body language to revolutionize your approach to sales, propelling you toward unparalleled success in your professional journey. Subscribe now to gain exclusive access to Janine Driver's invaluable insights and practical strategies.

Dealer Talk with Jen Suzuki Podcast |Jennifer@edealersolution.com | 800-625-1590 | edealersolutions.com

🔥Check out our sponsors!🔥

CallRevu.com is the leading automotive communications intelligence platform, offering call monitoring and call analysis, with technology optimized for sales, service (fixed ops) and marketing.

LotLinx.com is a VIN Management Platform that enables precision automotive retailing via /AI/ technologies that improves dealership profitability.

automotiveMastermind.com The automotive industry's trusted data and technology provider that anticipates customer needs and delivers a personalized experience. aM leverages predictive analytics to help dealers identify potential buyers and tailor their approach.