• Customer Experience Patterns Podcast

  • By: Sam Stern
  • Podcast

Customer Experience Patterns Podcast

By: Sam Stern
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  • Summary

  • Every 2 weeks, customer experience expert Sam Stern will explain a customer experience pattern that underpins some of the World's best customer experiences. Patterns are models or designs dervied from real-world examples that have been proven to work.


    The episodes will include detailed descriptions of the Pattern, data and evidence to supports its importance, and instructions to follow the pattern yourself to create great customer experiences.


    Thanks to my talented colleague Emily Tolmer for the cover art. Thanks to my friends at Moon Island for the music.


    Hosted on Acast. See acast.com/privacy for more information.
    Sam Stern
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Economics Management Marketing
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Episodes
  • Unclosed Loops Are Circles In Hell

    Unclosed Loops Are Circles In Hell
    Nov 21 2024

    Unclosed loops are very, very bad customer experiences. I explain why, and how to avoid leaving unclosed loops with your customers.


    Connect with Sam on LinkedIn


    Thanks to my talented colleague Emily Tolmer for the cover art. Thanks to my friends at Moon Island for the music.


    Hosted on Acast. See acast.com/privacy for more information.
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    8 mins
  • How 2 CX Leaders Found Their Way To Customer-Facing Roles

    How 2 CX Leaders Found Their Way To Customer-Facing Roles
    Nov 14 2024

    The greatest irony is that CX teams who are responsible for customer experience don't actually deliver customer experiences themselves. Except Beth and Scott do. And in this episode, we hear their stories from the front lines!


    Beth Karawan on LinkedIn - be sure to subscribe to her newsletter - Donut Friday


    Scott Gilbey on LinkedIn

    Scott's article in Entreprenuer magazine on his experience


    Connect with Sam on LinkedIn


    Thanks to my talented colleague Emily Tolmer for the cover art. Thanks to my friends at Moon Island for the music.


    Hosted on Acast. See acast.com/privacy for more information.
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    21 mins
  • Service Recovery Done Right - Fast, Proactive, Decisive & Human

    Service Recovery Done Right - Fast, Proactive, Decisive & Human
    Nov 7 2024

    Service Recovery is even more magical than you think, but only if you do it right.


    Connect with Sam on LinkedIn


    Thanks to my talented colleague Emily Tolmer for the cover art. Thanks to my friends at Moon Island for the music.


    Hosted on Acast. See acast.com/privacy for more information.
    Show More Show Less
    7 mins

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