Hear from Des Traynor, Co-founder and Chief Strategy Officer of Intercom, about the revolutionary impact of AI on customer service. Traynor shares insights into Intercom's AI journey, including the recent launch of their advanced AI agent, and discusses how their product management philosophy of "starting with the problem" has shaped their strategy. The episode offers valuable perspectives on fostering innovation, the current state and future of AI in customer support, and provides actionable advice for executives aiming to improve customer experience in the AI era.

In this episode, Kumar Chebrolu, principal at Deloitte Consulting LLP and Elevance Health’s Chief Data and Digital Transformation Officer Ashok Chennuru discuss how cloud migration creates the foundation for exceptional "whole health" human-centric experiences in healthcare at scale with AI and generative AI. They explore how unified data management, digital transformation, and strategic technology choices are empowering healthcare organizations to better understand patient needs, personalize experiences, enhance operational efficiency, and offer insights executives can apply to their own industries.

In this episode, Dynatrace CEO Rick McConnell shares his insights on Dynatrace's mission to help organizations navigate the increasing complexity of modern software environments, and how the company's observability platform and AI-powered capabilities are empowering digital transformation. McConnell also highlights his unique approach to building a high-performing, collaborative culture that balances competitiveness with empathy and work-life harmony, and his perspecitve on what factors make an effective CEO.

In this episode, AWS Enterprise Strategists provide a roadmap for organizations who may feel they've missed the first-mover advantage with generative AI. They share practical advice on overcoming common barriers like analysis paralysis, managing risk, and upskilling teams. Listeners will learn how to unlock the true potential of generative AI by starting small, lowering the cost of failure, and leveraging the scalability and flexibility of the cloud, and get insight into a realistic, action-oriented perspective for organizations determined to catch up and thrive in the generative AI era.

The rapid advancement of generative AI is fundamentally reshaping the modern workplace. As organizations grapple with the challenges and opportunities presented by this transformative technology, leaders must develop strategic approaches to effectively integrate AI and empower their workforce.

In this episode, AWS Enterprise Strategists Tom Soderstrom, Matthias Patzak, and Arvind Mathur will explore the evolving role of AI in the workplace and provide actionable insights to help organizations navigate this dynamic landscape.

Learn more at: https://aws.amazon.com/executive-insights/workforce/

Many corporate innovation programs fail due to a disconnect between an organization's stated cultural values and its actual people practices. This episode explores how talent strategy - from performance evaluation to compensation philosophy - can either support or undermine an organization's innovation efforts, providing real-world examples of companies that have grappled with this challenge.

In this episode, Tanuja Randery, Managing Director of EMEA at AWS, is joined by Greg Jackson, founder and CEO of Octopus Energy. They explore how Octopus is leveraging technology and data to reinvent the energy industry, with the goal of providing customers with greener power at a lower price point. Greg shares insights into Octopus' unique company culture and the principles that have guided the rapid growth and innovation of the business.

Generative AI has the potential to revolutionize industries and organizations, but how much will it cost your business, and how do you measure return on that investment? In this episode, get practical guidance on estimating the costs of generative AI adoption, from model selection to infrastructure requirements. Learn how to quantifying the productivity gains and efficiency improvements enabled by generative AI, strategies for upskilling your workforce, and advice on driving organization-wide adoption of generative AI capabilities.

Resources:

Amazon Bedrock: https://aws.amazon.com/bedrock/

Amazon Q: https://aws.amazon.com/q/

AWS Generative AI Innovation Center: https://aws.amazon.com/generative-ai/innovation-center/