#73: Anticipation Creates Luxuriation
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#73: Anticipation Creates Luxuriation
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About this listen
In this episode we unpack the powerful idea that anticipating your guests’ needs is the ultimate luxury. Great hospitality isn’t reactive — it’s proactive. From noticing empty glasses to preparing for dietary needs before they're raised, anticipation transforms service into something exceptional.
We share real-life examples and practical tips for training your team to anticipate guest needs, create seamless experiences, and boost both customer satisfaction and spend.
Key Takeaways:
• Why anticipation = luxury in the customer’s mind
• How to create a “Table Watch” culture on the floor
• Specific things to look for that signal guest needs
• Quick wins: body language, glass levels, plate positioning
• Empowering your team to act before being asked
• Training ideas to sharpen awareness
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