Listen free for 30 days
Listen with offer
-
Management Lessons from Mayo Clinic
- Inside One of the World's Most Admired Service Organizations
- Narrated by: Gary Regal
- Length: 11 hrs and 33 mins
Failed to add items
Add to basket failed.
Add to wishlist failed.
Remove from wishlist failed.
Adding to library failed
Follow podcast failed
Unfollow podcast failed
99p for the first 3 months
Management Lessons from Mayo Clinic
Buy Now for £16.00
No valid payment method on file.
We are sorry. We are not allowed to sell this product with the selected payment method
Listeners also enjoyed...
Summary
The leader's guide to building a service powerhouse using the approach that made Mayo Clinic the number one health-care system in America.
Mayo Clinic is among the best service organizations in the world. It fosters a culture that exceeds customer expectations and earns deep loyalty from both customers and employees. This classic business guide offers a rare, up-close look at the best practices that drive Mayo Clinic's success. By examining the operating principles that guide every management decision at this legendary institution, authors Leonard Berry and Kent Seltman:
- Demonstrate how a great service brand evolves from the core values that nourish and protect it
- Extrapolate instructive business lessons that apply outside health care
- Illustrate the benefits of pooling talent and encouraging teamwork
- Present a proven prescription for creating sustainable service excellence
Learn how to apply the Clinic's winning methods to your own organization: business concepts that produce stellar results, effective organizational efficiency, and world-class interpersonal service.