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30 Minuten Kundenservice
- Narrated by: Sylvia Heid, Sonngard Dressler, Heiko Grauel
- Length: 1 hr and 5 mins
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30 Minuten Kundenservice
Narrated by:
Sylvia Heid, Sonngard Dressler, Heiko Grauel
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Summary
Im Schnitt verlieren deutsche Unternehmen innerhalb von 5 Jahren 50 Prozent ihrer Kunden – aber es kostet bis zu 600 Prozent Mehrkosten, wenn sie für einen verlorenen einen neuen Kunden gewinnen wollen. Dabei bringt guter Service Geld und kostet nicht viel, und Sie können aus Reklamationen durchaus einen Auftrag machen. Gute Kleidung, freundliches und serviceorientiertes Auftreten tragen wesentlich zum Erfolg Ihres Unternehmens bei! audissimo - Hörwissen für Eilige
©2008 Gabal Verlag (P)2008 Gabal Verlag