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Healthcare must provide higher quality care at a lower cost. Studer Group's Engagement Model is the key. If you're seeking to create a culture of high engagement, you're not alone. Great clinical quality depends on it. Price pressures demand it. Where engagement doesn't exist, all stakeholders suffer. By making engagement a core competency, you can reduce turnover, prevent physician burnout, improve clinical outcomes, and solidify trust in caregivers.

A 'textbook with passion', Hardwiring Excellence offers a road map and practical how-to guide for creating and sustaining a culture of service and operational excellence. In this book, author Quint Studer, founder of Studer Group, draws on his personal experience as a former hospital executive who led two organizations to the top 1% in patient satisfaction and his experience coaching hundreds of healthcare organizations since.

One of the most prolific fly-fishing writers of the twentieth century, Roderick L. Haig-Brown continues his seasons” cycle with Fisherman’s Spring, a book that is as much about the deep philosophical aspects of fly fishing as it is about fly fishing itself. Readers will learn about the abundance of spring life in the streams of British Columbia while also being treated to Haig-Brown’s thoughtful musings and ideas about the rewards of fly fishing streams.

James Brown. John Brown's raid. Brown v. the Topeka Board of Ed. The prize-winning author of Blue Laws meditates on all things "brown" in this powerful new collection. Divided into "Home Recordings" and "Field Recordings", Brown speaks to the way personal experience is shaped by culture, while culture is forever affected by the personal, recalling a black Kansas boyhood to comment on our times.

The Experience is a unique guide to mastering the art of customer service and service relationships, based on the principles employed at the renowned leader in customer experience - the Walt Disney Company. Co-author Bruce Loeffler spent 10 years at Disney World overseeing service excellence. He has partnered with Brian T. Church to show you how to bring that same level of care and value to your own organization.

Most credit books promise quick fixes and easy solutions to bad credit, but the truth is there is no quick fix when it comes to credit. Your best strategy as a smart consumer is to understand your credit inside and out. Credit expert John Ulzheimer can give you all the tools you need to master the world of credit, before or after you get into trouble, and take the power back into your own hands.

Emma's life has been hell since she moved from sunny California to a remote Alaskan town. Abandoned by her father and living with the guilt of causing her mother's death, she makes a desperate dash for freedom from her abusive stepfather. But her planned escape leads to further captivity in a world beyond her imagination. Dragged across the tundra by an evil mountain man and his enormous black wolf, she learns that love can be found even in the most unexpected places.

Today more than ever, your senior leaders must produce 'Straight' work. Quint Studer's new book is the study guide they need. Straight A Leadership, a book by Wall Street Journal best-selling author Quint Studer, can help your organization achieve the peak performance it needs to survive in the toughest environment. The book is based on Studer Group's work with hundreds of top healthcare organizations.

The immersive audio experience presented here - complete with sound effects, music, and atmospherics - allows the listener to feel as if they were in attendance when these speeches were first delivered. The orations are performed by a select group of amazing actors who uniquely capture the essence, power, and complexity of these magnificent addresses, universally acknowledged as some of the greatest speeches in world history.

Casey Anderson, the host of National Geographic’s Expedition Grizzly, met a month-old bear cub in a wildlife preserve in 2002, whom he affectionately named Brutus. Little Brutus was destined to remain in captivity or, more likely, even euthanized due to overpopulation at the preserve. Anderson, already an expert in animal rescue and rehabilitation, just could not let that happen to Brutus, who looked like a "fuzzy Twinkie."

For a while, it seemed impossible to lose money on real estate. But then the bubble burst. The financial sector was paralyzed and the economy contracted. State and federal governments struggled to pay their domestic and foreign creditors. Washington was incapable of decisive action. The country seethed with political and social unrest. In America's First Great Depression, Alasdair Roberts describes how the United States dealt with the economic and political crisis that followed the Panic of 1837.

A 25-year-old backcountry wanderer, a man happiest exploring wild places with his dog, Dan Bigley woke up one midsummer morning to a day full of promise. Before it was over, after a stellar day of salmon fishing along Alaska’s Kenai and Russian rivers, a grizzly came tearing around a corner in the trail. Dan barely had time for “bear charging” to register before it had him on the ground, altering his life forever.

This updated edition of The American Presidency reviews crucial themes, including democratization of presidential elections, transitioning into and organizing a presidency, challenges in leading the permanent government, making law and policy, and reforming and changing the institution. It also introduces new case studies from the Obama administration, providing compelling insights into contemporary critical issues such as military power, the role of the First Lady, and the new trends in electoral campaigning.

This reliable guide skillfully addresses how to determine optimal times to invest in technology stocks, and which industries and sub-industries have the potential to perform well in various environments. The global technology sector is complex, including a variety of sub-industries and countries, each with their own unique characteristics. Using the framework found here, you'll discover how to identify these differences, spot opportunities, and avoid major pitfalls.

While birding literature is filled with tales of expert observers spotting rare species in exotic locales, John Yow reminds us that the most fascinating birds can be the ones perched right outside our windows. In thirty-five engaging and sometimes irreverent vignettes, Yow reveals the fascinating lives of the birds we see nearly every day. Following the seasons, he covers forty-two species, discussing the improbable, unusual, and comical aspects of his subjects' lives.

This is a book about physician burnout. It's also a book about physician engagement. Why? Because these two concepts are deeply connected. When physicians team up with the organizations they work for to pursue mutual goals, they are far less likely to burn out. And when organizations seek to prevent and treat physician burnout, they go a long way toward getting everyone, physicians included, working together to meet the same goals.

America is a country built by thinkers on a foundation of ideas. Alongside classic works of philosophy and ethics, however, our presidents have been influenced by the books, movies, TV shows, viral videos, and social media sensations of their day. In What Jefferson Read, Ike Watched, and Obama Tweeted: 200 Years of Popular Culturen in the White House presidential scholar and former White House aide Tevi Troy combines research with witty observation to tell the story of how our presidents have been shaped by popular culture.

Our industry has always dealt with change. But the environment we re navigating now requires change at a whole different level. We ve moved from experiencing episodic change to continuous change and as John Kotter has famously noted, that requires a whole different set of skills and a whole different level of urgency. In his new book, thought leader Quint Studer explains how to leverage the powerful values that have always defined healthcare people passion, fortitude, willingness to learn to meet the challenges of our disruptive external environment.

What's the connection between a platter of jumbo shrimp at your local restaurant and murdered fishermen in Honduras, impoverished women in Ecuador, and disastrous hurricanes along America's Gulf coast? Mangroves. Many people have never heard of these salt-water forests, but for those who depend on their riches, mangroves are indispensable. In Let Them Eat Shrimp, Kennedy Warne takes listeners into the muddy battle zone that is the mangrove forest.

As the 20th century began, oil in Texas was easy to find, but the quantities were too small to attract industrial capital and production. Then, on January 10, 1901, the Spindletop gusher blew in. Over the next 50 years, oil transformed Texas, creating a booming economy that built cities, attracted out-of-state workers and companies, funded schools and universities, and generated wealth that raised the overall standard of living - even for blue-collar workers. No other 20th-century development had a more profound effect upon the state.