In this episode, Tracy is joined by Lily Higgins, the founder of The Intervention Bureau, a learning experience design consultancy where she partners with agencies and thought-leaders to design signature sessions fueling her crusade against boring, ineffective workshops. They discuss the importance of creating space for mindset shift within learning experiences and the role of facilitation as an act of love. Lily shares insights on the power of play and the concept of life as a game. They also explore her signature “Serendipity Walk” experience. The conversation highlights the transformative potential of experiences and the importance of autonomy and ownership in learning.

Key Takeaways:

• Facilitation is an act of love. Facilitators hold space for groups to tap into their collective wisdom and create something greater than the sum of their parts.

• Autonomy is crucial for mindset shifts. Learners need to feel ownership over their learning journeys to integrate new ideas and make meaningful changes.

• Life is a game, and we can redesign it. Game Thinking helps us see the world as a series of games with rules, roles, goals, time, space, and objects. We can change our behavior and shift systems by tweaking any of these elements. Instead of focusing solely on changing people's mindsets, we can look for ways to redesign the game itself.

Links & Recommendations:

Books:

The Power of Moments by Chip & Dan Heath: https://amzn.to/4cT75MB

The Art of Gathering by Priya Parker: https://amzn.to/3UkmpdM

Free Play: Improvisation in Art & Life by Stephen Nachmanovitch: https://amzn.to/3Jjahn0

How to Do Nothing: Resisting the Attention Economy by Jenny Odell: https://amzn.to/49UMvc5

Connect with Lily:

LinkedIn: https://www.linkedin.com/in/lily-higgins-980519b8/

The Intervention Bureau: www.theinterventionbureau.com

Book a 90-min experience design consultation with Lily: https://calendly.com/lilyhiggins/experience-design-consultation