A Stratification What it Means to Be of Service

I'm writing this review just after finishing the book. I never write reviews, but felt compelled in response to the enormous amount of beneficial business and relationship lessons I've learned from this book.

Throughout the three days it took me to listen to this audiobook, I realized that I had made progress at improving communication with my wife. I had been frustrated at my inability to break through some of her walls and deepen our connection. We were able to have an effective and critical conversation about our finances, because I used what I learned in this book. She's very timid and fearful about change, and often feels guilty when she doesn't live up to other people's standard. When I was vulnerable about my own shortcomings and promised to take accountability for the process of budgeting, I noticed she was significantly more open to working with me to accomplish our financial goals. This was a walk that I hadn't been able to break for a year, and it happened in a near instant thanks to Will Guidara.

In this book, I learned that apologizing doesn't mean that I'm wrong, that people have different responses to different forms of criticisms, and most importantly, that a deeper connection can only be formed through being honest, vulnerable, and by standing up for, and taking accountability for excellence and loving others.

As a bonus, I also learned that I need to take P&L statement seriously and get creative in managing expenses if I'm ever going to run a profitable and successful business.

3 people found this helpful

Must Read

Best book I've gone through in about a year! Will probably be my most gifted book this holiday.

1 person found this helpful

An amazing and very inspirational book

An amazing and very inspirational book, a must read regardless of the industry, the concepts and teachings shared by Will Guidara apply to anyone who wants to bring their life and their profession to the very very top, no matter how impossible it may seem.

Take the journey!

Such a great way to walk us through the journey and share some great wisdom along the way. I felt like I was part of the story and yet feel like I was coached on the way. Thank you!

Mixed feelings

I don’t regret choosing this book, and I think I learned some worthwhile things about the hospitality industry as a result of listening and staying with it to the end. . . BUT it did begin to seem grindingly repetitive before it was over, so much so that I occasionally felt very grateful that I didn’t work for this guy and have to listen to one of his pep talks, over and over, and then I would also think, wait a minute, that’s what I’m doing.

Exceptional book

Highly recommend for any business owner, managers or leaders trying to create cultures of service and respect for employees.
Bravo

GREAT book on leadership and management!

Will is a great narrator, and does it authentically! 😄 Even if you aren't in the restaurant business, you should listen to these stories, lessons, and anecdotes.

Inspiring and Thought-provoking

This book unlocks all kind of thinking about how to improve your business and how to be a great leader. Outstanding!

Hospitality is a dialogue

I’ve been a fan of Danny Meyers and now I’m a fan of Will’s. I think most every business could improve the customer experience by giving customers something they didn’t expect or pay for.

Exceptional book

This book is the modern roadmap to create memorable experiences in any business! An exceptional read that defines what it means to be World Class in hospitality! Thank you for this amazing read!