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  • Unreasonable Hospitality

  • The Remarkable Power of Giving People More than They Expect
  • By: Will Guidara
  • Narrated by: Will Guidara
  • Length: 8 hrs and 37 mins
  • 4.9 out of 5 stars (37 ratings)

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Unreasonable Hospitality

By: Will Guidara
Narrated by: Will Guidara
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Summary

Essential lessons in hospitality for every business, from the former co-owner of legendary restaurant Eleven Madison Park.

Will Guidara was twenty-six when he took the helm of Eleven Madison Park, a struggling two-star brasserie that had never quite lived up to its majestic room. Eleven years later, EMP was named the best restaurant in the world.

How did Guidara pull off this unprecedented transformation? Radical reinvention, a true partnership between the kitchen and the dining room—and memorable, over-the-top, bespoke hospitality. Guidara’s team surprised a family who had never seen snow with a magical sledding trip to Central Park after their dinner; they filled a private dining room with sand, complete with mai-tais and beach chairs, to console a couple with a cancelled vacation. And his hospitality extended beyond those dining at the restaurant to his own team, who learned to deliver praise and criticism with intention; why the answer to some of the most pernicious business dilemmas is to give more—not less; and the magic that can happen when a busser starts thinking like an owner.

Today, every business can choose to be a hospitality business—and we can all transform ordinary transactions into extraordinary experiences. Featuring sparkling stories of his journey through restaurants, with the industry’s most famous players like Daniel Boulud and Danny Meyer, Guidara urges us all to find the magic in what we do—for ourselves, the people we work with, and the people we serve.

©2022 Will Guidara (P)2022 Penguin Audio

What listeners say about Unreasonable Hospitality

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Forever grateful I read this book.

Grateful that I read it, or grateful that Will Guidara wrote it? Either way, every page is a window into his infinite wisdom. I don’t work in hospitality (as such) but reading this book gave me the energy to apply for my next levelling up position and who knows where that’ll take me?

From watching the Netflix documentary about EMP, and seeing what an amazing leader W.G is, to finally trying that Duck at Davies and Brook, his journey is one I’ve followed and will continue to do so.

I recommend this book if you need that pep talk (in a non-condescending way). Or to light that fire in your belly in general or if want to know how to take your business to the next level.

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Amazing book

Highly recommended if your in the hospitality industry, doesn’t matter if you are a beginner or a professional!

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Grateful to Simon Sinek for recommending this one

I thoroughly enjoyed this book and was surprised to find that even though I do not work in hospitality I found myself hooked! A great writer and a great journey to feel like I’ve joined him on.

A lot of lessons which I can learn from and apply in my own business.

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Genuine and Authentic

A great listen. Emotional and inspirational take on how servant leadership leads you to new heights and for continuous improvement, based on a foundation of trust.

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Thought provoking and entertaining

Enjoyed very much every moment of this book, Will is totally engaging and his passion for hospitality is obvious - however it’s very easy to transfer his learnings across to many other industries without too much drama and honest reflection on his time at Nomad and EMP the hardback has made its way onto my shelf as well. Great job!

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So inspiring!

The hospitality industry is so lucky to have Will Guidara as an ambassador spreading his love about hospitality.

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  • Amazon Customer
  • 31-10-22

A Stratification What it Means to Be of Service

I'm writing this review just after finishing the book. I never write reviews, but felt compelled in response to the enormous amount of beneficial business and relationship lessons I've learned from this book.

Throughout the three days it took me to listen to this audiobook, I realized that I had made progress at improving communication with my wife. I had been frustrated at my inability to break through some of her walls and deepen our connection. We were able to have an effective and critical conversation about our finances, because I used what I learned in this book. She's very timid and fearful about change, and often feels guilty when she doesn't live up to other people's standard. When I was vulnerable about my own shortcomings and promised to take accountability for the process of budgeting, I noticed she was significantly more open to working with me to accomplish our financial goals. This was a walk that I hadn't been able to break for a year, and it happened in a near instant thanks to Will Guidara.

In this book, I learned that apologizing doesn't mean that I'm wrong, that people have different responses to different forms of criticisms, and most importantly, that a deeper connection can only be formed through being honest, vulnerable, and by standing up for, and taking accountability for excellence and loving others.

As a bonus, I also learned that I need to take P&L statement seriously and get creative in managing expenses if I'm ever going to run a profitable and successful business.

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  • Chris
  • 07-11-22

Must Read

Best book I've gone through in about a year! Will probably be my most gifted book this holiday.

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  • Annel Lopez
  • 08-02-23

An amazing and very inspirational book

An amazing and very inspirational book, a must read regardless of the industry, the concepts and teachings shared by Will Guidara apply to anyone who wants to bring their life and their profession to the very very top, no matter how impossible it may seem.

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  • PJ's
  • 07-02-23

Take the journey!

Such a great way to walk us through the journey and share some great wisdom along the way. I felt like I was part of the story and yet feel like I was coached on the way. Thank you!

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  • Jay Lynn Walker
  • 07-02-23

Mixed feelings

I don’t regret choosing this book, and I think I learned some worthwhile things about the hospitality industry as a result of listening and staying with it to the end. . . BUT it did begin to seem grindingly repetitive before it was over, so much so that I occasionally felt very grateful that I didn’t work for this guy and have to listen to one of his pep talks, over and over, and then I would also think, wait a minute, that’s what I’m doing.

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  • Jose Tres
  • 06-02-23

Exceptional book

Highly recommend for any business owner, managers or leaders trying to create cultures of service and respect for employees.
Bravo

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  • Ben
  • 05-02-23

GREAT book on leadership and management!

Will is a great narrator, and does it authentically! 😄 Even if you aren't in the restaurant business, you should listen to these stories, lessons, and anecdotes.

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  • Gloria C.
  • 05-02-23

Inspiring and Thought-provoking

This book unlocks all kind of thinking about how to improve your business and how to be a great leader. Outstanding!

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  • Brian Heberlie
  • 05-02-23

Hospitality is a dialogue

I’ve been a fan of Danny Meyers and now I’m a fan of Will’s. I think most every business could improve the customer experience by giving customers something they didn’t expect or pay for.

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  • Moe
  • 04-02-23

Exceptional book

This book is the modern roadmap to create memorable experiences in any business! An exceptional read that defines what it means to be World Class in hospitality! Thank you for this amazing read!