Listen free for 30 days

One credit a month, good for any title to download and keep.
Unlimited listening to the Plus Catalogue - thousands of select Audible Originals, podcasts and audiobooks.
No commitment - cancel anytime.
£7.99/month after 30 days. Renews automatically. See here for eligibility.
The Heart of Business cover art

The Heart of Business

By: Hubert Joly,Caroline Lambert - contributor
Narrated by: Hubert Joly,William Sarris
Try for £0.00

£7.99/month after 30 days. Renews automatically. See here for eligibility.

Buy Now for £16.09

Buy Now for £16.09

Pay using card ending in
By completing your purchase, you agree to Audible's Conditions of Use and authorise Audible to charge your designated card or any other card on file. Please see our Privacy Notice, Cookies Notice and Interest-based Ads Notice.

Summary

How to unleash "human magic" and achieve improbable results.

Hubert Joly, former CEO of Best Buy and orchestrator of the retailer's spectacular turnaround, unveils his personal playbook for achieving extraordinary results.

Joly and his team rebuilt the company into one of the nation's favorite employers, vastly increased customer satisfaction, and dramatically grew Best Buy's stock price, while making Best Buy a leader in sustainability and innovation.

In The Heart of Business, Joly shares the philosophy behind the resurgence of Best Buy: pursue a noble purpose, put people at the center of the business, create an environment where every employee can blossom, and treat profit as an outcome, not the goal.

Putting this approach into practice requires radically rethinking how we view work, how we define companies, how we motivate, and how we lead. Joly shares memorable stories, lessons, and practical advice, all drawn from his own personal transformation from a hard-charging McKinsey consultant to a leader who believes in human magic.

The Heart of Business is a timely guide for leaders ready to abandon old paradigms and reinvent capitalism so that it contributes to a sustainable future. Visit TheHeartofBusiness.org to learn more. 

PLEASE NOTE: When you purchase this title, the accompanying PDF will be available in your Audible Library along with the audio.

©2021 Hubert Joly (P)2021 Gildan Media

What listeners say about The Heart of Business

Average customer ratings
Overall
  • 4.5 out of 5 stars
  • 5 Stars
    17
  • 4 Stars
    4
  • 3 Stars
    1
  • 2 Stars
    1
  • 1 Stars
    0
Performance
  • 4.5 out of 5 stars
  • 5 Stars
    12
  • 4 Stars
    6
  • 3 Stars
    1
  • 2 Stars
    1
  • 1 Stars
    0
Story
  • 4.5 out of 5 stars
  • 5 Stars
    14
  • 4 Stars
    4
  • 3 Stars
    2
  • 2 Stars
    0
  • 1 Stars
    0

Reviews - Please select the tabs below to change the source of reviews.

Sort by:
Filter by:
  • Overall
    5 out of 5 stars
  • Performance
    5 out of 5 stars
  • Story
    5 out of 5 stars

Inspiring story on purposeful and human leadership

This is a personal and inspiring story on leadership that every aspiring or humble leader would want to listen to as an act of serving those impacted by their leadership. Leadership has never been about being less human, yet often it has been misunderstood and misused as such. This book is an account on why and what purposeful leadership acts, talks and feels like.

  • Overall
    2 out of 5 stars
  • Performance
    2 out of 5 stars
  • Story
    3 out of 5 stars

Text to speech?

The heart of business is a good book & almost a biography oh Hubert Joly’s business life. More content around the turnaround of best would have been great as it’s very top line & really only starts to explore some of the concepts that were used in the turnaround.

Fir me personally I found the book engaging but the voice reading was like a text to speech program, very dull and almost robotic. If you like books read by the author then this isn’t fir you. However if you want a book that explores a different way to look at businesses & leadership then this is worth a listen.

  • Overall
    5 out of 5 stars
  • Performance
    4 out of 5 stars
  • Story
    5 out of 5 stars

He was foretold…

An inspiring read. The first business book that ever made me cry… Be this kind of leader.

  • Overall
    5 out of 5 stars
  • Performance
    5 out of 5 stars
  • Story
    5 out of 5 stars

Forget purpose. Have Heart!

What a wonderful book, full of anecdotes about how businesses can show their human face above all else. Thank you Hubert and Caroline 🙏

Sort by:
Filter by:
  • Overall
    5 out of 5 stars
  • Performance
    5 out of 5 stars
  • Story
    5 out of 5 stars
Profile Image for Angela
  • Angela
  • 03-07-21

We do need leaders who can anchor strategy in a Noble Purpose.

I first hear Hubert Joly in a WBECS pre-summit session for coaches. I was so intrigued that I picked up is book in Kindle and Audible. I teach at a business school and I am an executive coach. I couldn’t agree more with his approach to business. Treat people right and profits will be your outcome. Profits are not the goal. Be good to your employees, your customers, your other stakeholders and the profits will follow. I love the challenge in the book’s conclusion asking what we will do to further this idea. I will help my students and my clients to see the value in this approach. And the world will be better off. Thank you Mr. Joly! Your book was a joy to read.

1 person found this helpful

  • Overall
    5 out of 5 stars
  • Performance
    5 out of 5 stars
  • Story
    5 out of 5 stars
Profile Image for Brion Hurley
  • Brion Hurley
  • 22-05-21

Very inspiring on how to run a purpose driven large company

I heard about Hubert’s book on an interview with Gary Vaynerchuk. My consulting company is a B corporation, but there are very few large companies doing this kind of purpose and sustainable work. I was inspired to learn about the turnaround at Best Buy and hope other CEOs and boards listen to this book. Focus on purpose and people and the profits will take care of themselves.

1 person found this helpful

  • Overall
    5 out of 5 stars
  • Performance
    5 out of 5 stars
  • Story
    5 out of 5 stars
Profile Image for John Rossman
  • John Rossman
  • 04-05-21

Inspiring

Great story and I took so much away from this book. Will make me a happier person and a better leader.

1 person found this helpful

  • Overall
    5 out of 5 stars
  • Performance
    5 out of 5 stars
  • Story
    5 out of 5 stars
Profile Image for Stan Renteria
  • Stan Renteria
  • 08-02-23

Superb Leadership Exemplified

I truly loved the foundational teachings Hubert Joly brings to light. These are basics that center on one of the biggest variables in business….human behavior. I recommend this work to anyone aspiring to make a difference in the business world. Thank you, Hubert, for conceptualizing “Human Magic”!

  • Overall
    1 out of 5 stars
  • Performance
    4 out of 5 stars
  • Story
    1 out of 5 stars
Profile Image for Sam Bergey
  • Sam Bergey
  • 23-11-22

Not very insightful

The book essentially presents a false premise that a proper business could either focus on profit or the satisfaction of employees and to a lesser extent other stakeholders. It fails to explore the simple fact that the best way to pursue profit could very well be something that produces benefit for its stakeholders without the tired appeals to the modern critiques of capitalism bad. Of course this caring about more than profits is then virtue signaling its way having to care about all the typical woke causes like climate change, systemic racism, blah, blah, blah. This book offers no novel ideas and is wholly unconvincing of its premise.

  • Overall
    4 out of 5 stars
  • Performance
    5 out of 5 stars
  • Story
    4 out of 5 stars
Profile Image for TSH in WV
  • TSH in WV
  • 17-02-22

Just Okay

This book was basically a history of one man's career. No doubt it was an extremely accomplished career. However as a small business owner, most of what he said didn't feel as if it applied to me.

  • Overall
    5 out of 5 stars
  • Performance
    4 out of 5 stars
  • Story
    5 out of 5 stars
Profile Image for Customer
  • Customer
  • 29-01-22

fantastic North star for future of Capitalism

the essence of the message applies to all businesses.... mine the wisdom. passion people purpose

  • Overall
    5 out of 5 stars
  • Performance
    5 out of 5 stars
  • Story
    5 out of 5 stars
Profile Image for Roxy C. Sora
  • Roxy C. Sora
  • 28-12-21

Excellence

Every business leader must read this book!
Leading with heart over the bottom line is essential for success.

  • Overall
    4 out of 5 stars
  • Performance
    4 out of 5 stars
  • Story
    4 out of 5 stars
Profile Image for Anonymous User
  • Anonymous User
  • 18-10-21

Excellent Leadership Example

This book has real stories of Best Buy's CEO. It is an example of real Leadership qualities all companies should and could follow.

  • Overall
    3 out of 5 stars
  • Performance
    5 out of 5 stars
  • Story
    3 out of 5 stars
Profile Image for Travis Frederickson
  • Travis Frederickson
  • 14-09-21

Read Principle Centered Leadership instead

Well the stories, application, and social agenda are new, the principles or not. Covey does a much better job of articulating a non-politicized version of these timeless truths.